Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated through your use of the Platform, and limited information from third parties:

• Account data: name, phone number, email address, and saved addresses.
• Booking data: service history, preferences, and in-app messages with Professionals.
• Payment data: processed by our payment partners; Hearth retains only the last four digits and payment status, never full card numbers.
• Device & usage data: app version, general location for service matching, and interaction logs used to improve the Platform.

2. How We Use Your Information

• To match you with available, relevant Professionals and process bookings.
• To process payments and send booking confirmations, reminders, and receipts.
• To provide customer support and investigate reported issues.
• To improve our matching algorithms, pricing, and service quality.
• To send service updates and, where you've opted in, promotional communication.

3. Sharing of Information

We share the minimum information necessary with the assigned Professional (name, address, service details) to complete your booking. We do not sell your personal information. We may share data with payment processors, cloud infrastructure providers, and law enforcement where legally required.

4. Cookies & Tracking

Our website uses essential cookies to keep you logged in and remember preferences, and analytics cookies to understand how the site is used. You can control cookie preferences through your browser settings.

5. Data Security

We use industry-standard encryption in transit and at rest, role-based access controls, and regular security audits to protect your information. No system is perfectly secure, and we encourage you to use a strong, unique password.

6. Data Retention

We retain account and booking data for as long as your account is active, and for a limited period afterward as required for legal, tax, and dispute-resolution purposes, after which it is securely deleted or anonymised.

7. Your Rights & Choices

• Access, correct, or update your personal information from your account settings.
• Request a copy of the data we hold about you.
• Request deletion of your account, subject to legal retention requirements.
• Opt out of promotional communication at any time via the unsubscribe link or app settings.

8. Children's Privacy

The Platform is not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International Users

Hearth currently operates within India, and data is primarily processed and stored on servers located in India. If this changes, we will update this policy accordingly.

10. Changes to This Policy

We may revise this Privacy Policy periodically. Material changes will be communicated via the app or email. The "Effective" date at the top of this page reflects the latest revision.

11. Contact Us

For privacy-related questions or requests, contact our Data Protection team at privacy@gethearth.example or via our Contact page.