Frequently asked questions

Hearth is a marketplace that connects you with background-verified, trained professionals for home services — including cleaning, salon, electrical, plumbing, painting, pest control and appliance repair. You book, track and pay for the entire job through the app or website.

Choose a service from the homepage or app, tell us a few details about the job, pick a convenient time slot, and confirm your address and payment. You'll get a confirmation with your assigned Professional's name and ETA.

Hearth is currently live in 46 cities and counting. Enter your pincode or area on the homepage to check whether we cover your neighbourhood — we're adding new areas every quarter.

Tap “Become a Professional” in the navigation menu or visit our Contact page and select “Become a professional.” You'll go through ID verification, a background check and a short skills assessment before you can start accepting jobs.

Yes. Every professional completes an identity check, address verification and a police-record screening before their first booking is confirmed.

Each professional completes structured, category-specific training covering technique, safety and customer conduct before being listed, plus periodic refreshers based on customer feedback.

We use industry-standard encryption and only share the minimum information a Professional needs to complete your job — your address and service details. We never sell your personal information. See our Privacy Policy for full details.

Yes, bookings made through Hearth are covered end-to-end, so accidental damage during a professional visit doesn't come out of your pocket. Coverage terms are outlined in our Terms of Service.

Pricing depends on the service, scope and your city — you'll always see the full estimated cost before you confirm a booking. As a reference, basic visits start around ₹199–₹599 depending on category.

No. The price shown at booking is the price you pay, unless you request additional work on-site that wasn't part of the original scope — and even then, the Professional will confirm any extra cost with you before proceeding.

We accept credit and debit cards, UPI, net banking, and popular mobile wallets. You can also maintain a Hearth Wallet balance for faster checkout and instant refunds.

Most bookings are paid digitally through the app for security and to keep a clear record of your service history, but select categories support pay-on-completion in cash — this is shown at checkout if available for your booking.

Yes, subject to availability in your area. Many categories also support instant booking, matching you with the nearest available professional within minutes.

Open the booking under the “Bookings” tab and select “Reschedule.” You can move a booking to a new date or time up to 2 hours before the original slot at no extra cost.

Cancellations made more than 2 hours before the scheduled slot are free. Cancelling closer to the slot, or after a professional has been dispatched, may incur a small convenience or visit charge — full details are in our Refund Policy.

This is rare, but if it happens, contact support immediately through the app. We'll prioritise dispatching another professional and will not charge you for the missed visit.

If you cancel more than 2 hours before your slot, you get a full refund to your original payment method or an instant credit to your Hearth Wallet. Later cancellations may be subject to a partial charge — see our Refund Policy for the specifics.

Report it through the app within 24 hours of the job. We'll arrange a free re-service first; if that doesn't resolve it, we'll issue a partial or full refund based on the situation.

Yes. On any past booking, tap “Book again” to request the same professional for a future job, subject to their availability in your area.

You can reach us through in-app chat, email at help@gethearth.example, by phone during support hours, or via our Contact page — whichever is easiest for you.